Analysis
Is your configurator easy to use? Are users shielded from its complexity? Do they feel comfortable from the first moment on?
cyLEDGE is able to examine the quality of your solution from a user's point of view. Tried and tested analytical instruments allow us to establish an objective basis for optimizing your configurator.
Areas of application
- Identification of flaws and their effect on overall quality
- Competitor review and identification of best practices
- Support during development of new solutions
- Quality comparisons before and after an overhaul
We combine analytical instruments according to type and operational context of your configurator. The resulting data leads to a precise diagnosis, from which specific recommendations are then derived.
A cyLEDGE analysis will typically proceed as follows:
- Goal definition
- Elaboration of specific targets
- Analysis of target user-group and use-scenarios
- Definition and adaptation of required analytical instruments
- Examination of systems according to defined parameters
- Evaluation and analysis of survey data
- Documentation of results (analysis report)